Now Hiring - Vacation Rental Property Manager in Sunset Beach, NC

Company Overview
Sloane Realty Vacations is a family owned and operated Vacation Rental Firm that has been in business for 65 years. We are the oldest real estate and vacation rental firm in our area and with second and third generation of family actively involved in directing the company. We are located on Ocean Isle Beach and Sunset Beach, North Carolina. Our location is prime with close proximity to Myrtle Beach, SC and historic Wilmington, NC. For us, and our team, it offers the perfect place to work hard and play hard.

Position Summary

We are seeking an experienced vacation rental manager from North Carolina to manage our Sunset Beach island location with over 40 properties. Our property manager oversee operations of our Sunset Beach location, as well as frontline staff. You will juggle the needs of guests, owners, prospective owners and most importantly your team.

Responsibilities

• Act as key contact for contracted homeowners with high-level questions regarding unit performance, quality and any management questions or concerns. Foster and maintain homeowner relationships to facilitate acquisition and retention of management agreements for vacation homes.
• Foster effective interdepartmental relationships with key internal partners – Managers, Reservations, Housekeeping, Front Desk, Maintenance, Marketing and Administration. Collaborate with these internal team members to ensure client satisfaction and strong client relationships.
• Periodically review marketing collateral, sales collateral, website content and management contracts and collaborate with other internal stakeholders to update as necessary.
• Manage the input and upkeep of property data in computer systems on a regular basis.
• Establish and maintain connections with the local real estate community and The Town of Sunset Beach.
• Serve as a resource to staff, guests, and owners by explaining and upholding contracts, company policies, procedures, regulatory requirements, etc., in a way that seeks to achieve our business objectives while ensuring our fiduciary obligations.
• Provide outstanding service to homeowners and rental guests. Resolve advanced customer complaints by investigating problems and identifying solutions.
• Review electronic post-stay surveys, resolve problems, and follow-up with respondents. Work with owners and internal departments as needed to meet goals around guest experience measurements.
• Ensure maintenance and repair work is coordinated and completed on schedule.
• Comprehend and interpret monthly homeowner statements.
• Develop a strong understanding of market comp sets and internal financial reporting to communicate accurate historical rental information and projections to current and prospective clients. Monitor competitors and analyze market conditions on a consistent basis.
• Handle all aspect of property management including acquisition and retention of rental management contracts, onboarding and off boarding of properties, coordination of housekeeping and maintenance, inspections pre-arrival and post-departure, as well as working with Marketing and Reservations teams to improve rental revenue and occupancy.
• Lead off season monthly inspection of rental properties. Communicate with homeowners and maintenance on the coordination of repair or maintenance work as appropriate.
• Coordinate property improvements, deliveries, and projects in managed properties.
• Support other departments as it relates to guest service, guest compensation and resolution of problems that affect guest experiences.
• Support staff needs, identify areas of improvement in work environment, training needs, etc. and communicate those assessments to key stakeholders.
• Work toward achievement of financial, guest service, safety, and other departmental goals.
• Other duties as assigned.

Job Requirements:

• Experience in and passion for service.
• Ability to prioritize tasks to satisfy various stakeholders.
• High school diploma or equivalent required. Bachelor's degree strongly preferred.
• Must have a NC Real Estate Brokers License or willingness to quickly obtain.
• Maintenance experience or familiarity.
• Outstanding verbal and written communication skills in English. Ability to read, comprehend and write sophisticated correspondence and effectively connect with guests and homeowners using diplomacy and tact required.
• Two years of experience in vacation rental, hotel management and/or real estate preferred.
• Experience with Property Management software applications such as Streamline and Point Central is preferred.
• Proficient with Microsoft Office applications - Excel, Word, Outlook.
• Must have personal transportation and valid driver's license required.

Benefits

• Healthcare, Vision, Dental, Paid Time off, Paid Holidays
• Company issued cell phone
• 401(k) with profit-sharing opportunities
• Annual merit bonus

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Holidays
• Weekends as needed

Experience:

• Property Management: 2 years (Preferred)

License/Certification:

• NC Brokers License? (Required)

Work Location: In person